Before you confirm

Clear details. Considered decisions.

Important information about enquiries, travel proposals and supplier arrangements.

Enquiries and proposals

Information on this website introduces our services and illustrates possible travel experiences. Submitting an enquiry does not create a confirmed booking. Any proposed itinerary, quote, inclusions and availability must be confirmed separately.

Supplier conditions

Flights, accommodation, events and other arrangements are subject to the relevant supplier’s availability and conditions. Ask for the applicable payment, change, cancellation and refund terms before agreeing to a booking.

Travel documentation

Travellers must check the official entry and documentation requirements applicable to their nationality, destination and purpose of travel. Visa assistance does not guarantee approval or a particular processing time.

Insurance and foreign exchange

Enquiries about regulated products are subject to eligibility, applicable rules and arrangements with authorised providers. Confirm product terms directly with the relevant provider.

Assistance during travel

Available support, contact channels and service hours must be agreed for your trip. Website enquiries are not an emergency response service.

Questions before booking

Please ask for written clarification of any proposed service, cost or condition you do not understand before confirming your arrangements.